Support
Last updated: 26 October 2026
Need help with MotoCore Bike, the web platform or the MotoCore mobile app for iPhone, iPad and Android? Email us at motocoreerp@gmail.com with your Company Code, your username and a short description of the problem (a screenshot helps). Please never send your password.
Contact the support team
- Email: motocoreerp@gmail.com
- Bijay Devkota, Business Development Officer: accounts, plans, onboarding and training.
- Ashim Nakarmi, Technical Head: the app, sign-in problems, notifications and technical issues.
- Code One Nepal Pvt. Ltd., Sanepa, Lalitpur, Nepal
Signing in to the app
MotoCore is used by staff of dealerships that subscribe to MotoCore. Sign in with the Company Code, username and password your company's Owner gave you; the app does not offer public sign-up.
Forgot your password? Ask your company's Owner to reset it from Settings > Users. If you are the Owner, email us from your registered address.
Accounts and deleting your data
Staff accounts are created and managed by each company's Owner. An Owner can deactivate a user at any time, which signs that user out of every device.
To delete your account and personal data, follow the steps at https://www.motocoreerp.com/delete-account: email motocoreerp@gmail.com with the subject "Delete my account", your Company Code and your username.
Notifications and permissions
The app sends notifications about bookings, payments and approvals only if you allow them. You can turn them off at any time in your device settings.
Photo library access is used only when you choose an image to upload, such as your company logo.